Softline Group and CALLFLOW announced a partnership to further accelerate digital transformation and provide a wide array of unified communication solutions for customers in Eastern Europe. Through this partnership, CALLFLOW contact center solutions and private branch exchange (PBX) systems become available through Softline in Hungary, Serbia, Slovenia, Romania, Croatia and Bulgaria. As a result, Softline customers in Eastern Europe are able to implement a highly appraised solution, unlocking the full potential of digitalisation.
‘As businesses have to adapt to changing environments constantly, they need reliable and scalable solutions to fuel future growth. We, at Softline, are relentlessly expanding our service portfolio and support our customers in digital transformation. We are excited that through this partnership, we can offer more flexibility and efficiency for businesses to enhance their call center solutions’ – said Zoltán Mészáros, Vice President, Softline Eastern Europe.
“Our IP PBX and cloud contact center platforms are designed to meet the evolving requirements of businesses all around the world. Their simplicity and usability have allowed us to onboard hundreds of business customers in Europe’, said Martin Kokalov, CALLFLOW CEO.
The addition of cloud phone systems means improving external and internal communication for any business. PBX delivers easy flowing customer interactions, and improved efficiency within every call center. It also enables the agents to work remotely while using the same phone numbers as onsite. The phone systems can be adopted instantly across one or multiple departments and locations, and provide enterprise grade security.
Additionally, cloud contact center solutions are suitable for call centers of any size, and can manage outbound campaigns in connection with telemarketing and researches or inbound campaigns related to customer service, sales and hot lines.
The cloud-based solutions enable easy setup and can be seamlessly integrated into Microsoft Teams, various customer relationship management solutions and enterprise resource planning systems.
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In January 2021, Softline, a digital transformation and cybersecurity provider received Microsoft Advanced Specialization for migration of Windows Server and SQL Server to Microsoft Azure. This global status confirms Softline's deep knowledge, extensive expertise and proved success in migration to the cloud and in implementing scenarios for migrating client solutions based on Windows Server and SQL Server to Microsoft Azure.
Az elmúlt év az üzleti működés szinte minden területét új kihívásokat elé állította. Takács Bálint, a Softline magyarországi Senior Account Managere összefoglalta ezzel kapcsolatos tapasztalatait és arról is beszámolt, milyen trendekre számít 2021-ben.
Softline Group, a leading global IT solutions and services provider operating in more than 50+ countries, has acquired a share of 63,38 percent of Softline AG, an international IT consulting company focusing on Software Asset Management (SAM) and IT Asset Management (ITAM), Cloud and Future Datacenter, Information- and IT-Security, as well as Digital Workplace.